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FAQs - AXS m-Station


GENERAL

1. What is AXS m-Station?
AXS m-Station is a mobile application that allows you to make payments as and when you want. It is an extension of AXS Network to cater to users who are on-the-go.

2. What are the special features / benefits of using AXS m-Station?
  • You can pay your bills, fines and top-up on-the-go, at your convenience any time, any day.
  • You can make payments to bills, top-ups and eServices in one go.
  • Your payment records can be stored securely in your local device (if passcode is created).
  • You will enjoy exclusive freebies / promotions
  • You will receive eReceipt of your completed transactions (if email setting is enabled).

  • 3. Do I need to pay to use the services on AXS m-Station?
    No, the services provided are FREE.

    4. What are the payment services available on AXS m-Station?
    The following services can be paid through AXS m-Station.
    a. Pay Bills
  • General
  • Credits Cards
  • Loans
  • Insurance
  • Season Parking
  • Town Councils
  • Healthcare
  • Storage
  • Memberships

  • b. Pay Fines (HDB, LTA, MYEG, NEA, NParks, Singapore Customs, State Courts, Traffic Police, URA)

    c. Pay Others
  • Condo/Bldg (MCST)
  • Home Services [Coming Soon]
  • Student Services [Coming Soon]

  • d. Top-up ( M1, Singtel, StarHub)

    e. eServices

    For the full listing of services, please click here.

    5. Where can I download the AXS m-Station application?
    You can download the app from App Store (iOS platform) or Google Play (Android platform) by searching "AXS Payment".


    6. Which country is the AXS m-Station app available in?
    AXS m-Station is currently only available for download in Singapore.

    7. Will I receive receipt after I complete my transaction?
    Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address at the Payment Summary page, or set up your email address at "Settings".

    8. Are the services on AXS m-Station available 24 hours daily?
    Yes, the services are available any day any time, except for any scheduled maintenance. User will be prompted on any schedule maintenance upon application start-up.

    9. Is AXS m-Station available on Apple iOS and Android OS platforms?
    Yes, AXS m-Station is available on both platforms.

    10. Is AXS m-Station available for both smart phone and tablet?
    Yes, we have customised apps for both smart phone and tablet.

    11. Which OS versions are compatible with AXS m-Station?
    Here are the OS versions compatible with AXS m-Station.

    Devices Compatible OS
    Apple iOS smart phone iOS 7 and above
    Apple iOS tablet iOS 7 and above
    Android smart phone** Android 4.0 (Ice Cream Sandwich) and above
    Android tablet** Android 4.0 (Ice Cream Sandwich) and above

    * Please note that m-Station version 2.2 and above is not compatible with iPad 1.
    ** Payment using Masterpass is only supported on Android OS version Kit Kat 4.4 and above.

    12. What is "My Payments"?
    "My Payments" is a function only available on AXS m-Station for storing and accessing your billing information and transaction history.

    A passcode, for protecting your payment information securely, is required to access this function. In addition, all payment information is stored locally in the device which AXS m-Station is installed.

    13. Why do I have to set up passcode to access "My Payments"?
    A passcode is required so that your sensitive payment information is protected securely in your local device.

    14. What is the length of the passcode?
    You can create passcode of length between 6 to 12 alphanumeric characters.

    15. What should I do if I have forgotten my passcode?
    If you have forgotten your passcode, you will need to reset and create a new passcode by selecting Settings > Passcode (turn off your passcode function and then on again to reset your passcode).

    Do note that all payment information under "My Payments" will be cleared and not retrievable.

    16. What will happen if I turn off the passcode function?
    If you turn off the passcode function, all your payment information under "My Payment" (both "My Favorites" and "My Past Trans.") will be cleared and are not retrievable.

    17. Is there any method that I can transfer the payment information under "My Payments" to another device before I turn off the passcode function?
    No, you will not be able to. All your payment information will be cleared and are not retrievable if the passcode function is turned off.

    19. If I change from using Android device to Apple device (or vice versa), will I be able to transfer all the payment information under "My Payments" to the new device?
    No, you are not able to because your payment information is stored on the local device.

    20. If I have an iOS / Android smart phone device, can I view my payment information under "My Payments" on my tablet with the same platform?
    No, you will not be able to view as the payment information is stored in the local device.

    21. What is "Marketing Notification"?
    If you turn on "Marketing Notification", AXS will be able to send you notifications updating you on the latest AXS promotions, new services and more.

    TOUCH ID (only for iOS devices)  

    1. Is Touch ID integrated into AXS m-Station?
    Yes, Touch ID is now integrated into AXS m-Station, for iPhone 5s, iPhone 6, iPhone 6s, iPhone 7, iPhone 6 Plus, iPhone 6s Plus, iPhone 7 Plus, iPhone SE , iPad Air 2, iPad Mini 3 and iPad Mini 4 with iOS 8.0 and above only. Now, you can unlock AXS m-Station by scanning your fingerprint, without entering the app passcode.

    2. Is Touch ID available for all versions of AXS m-Station?
    Touch ID is available from AXS m-Station version 2.0 onwards, for iPhone 5s, iPhone 6, iPhone 6s, iPhone 7, iPhone 6 Plus, iPhone 6s Plus, iPhone 7 Plus, iPhone SE, iPad Air, iPad Mini 3 and iPad Mini 4 with iOS 8.0 and above.

    3. How do I enable Touch ID on AXS m-Station?
    To enable Touch ID, please follow these steps.
    a) Go to your system "Settings" and select "Touch ID & Passcode".
    b) Ensure your system passcode is turned on. Create a passcode if you have not done so.
    c) Add at least one fingerprint.
    d) Open AXS m-Station app.
    e) Create an app passcode, if you have not done so.
    f) Turn on "Enable Touch ID".

    Note: If you enable Touch ID, fingerprint(s) registered in your mobile device will be able to open AXS m-Station app.

    4. Will I be able to enable Touch ID if I did not create passcode for AXS m-Station?
    No, "Enable Touch ID" function will be deactivated if AXS m-Station app passcode is not created.

    5. I have enabled Touch ID, can I still choose to unlock AXS m-Station with a passcode?
    Yes, you can. Simply press the "Cancel" option when prompted to scan your fingerprint and you may enter your passcode in the next screen.

    6. If I turn off "Enable Touch ID", will the payment information under "My Payments" be cleared?
    No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.

    7. I have enabled Touch ID on my iOS and AXS m-Station Settings. What should I do if I am having problem opening AXS m-Station using Touch ID?
    You may try one of the following.
    i. Make sure that your fingers and the Home button are clean and dry. For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    ii. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    iii. If you are using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    iv. If you have enrolled more than one fingerprint enrolled, use the other finger(s) to scan.
    v. Re-enrol your fingerprint(s) on your mobile device, in "Settings" > "Touch ID & Passcode".
    vi. If all of the above fail, you may consider disabling Touch ID from AXS m-Station app.

    8. If I have an iOS / Android smart phone device, can I view my payment information under "My Payments" on my tablet with the same platform?
    No, you will not be able to view as the payment information is stored in the local device.

    MY DEALS 

    1. What is "My Deals"?
    "My Deals" is a reward program specially designed for AXS m-Station users, to thank you for downloading and using AXS m-Station. These rewards will be given in the form of an eCoupon in "My Deals".

    2. How do I receive an eCoupon?
    An eCoupon will be issued to you in "My Deals" after meeting the stated promotion requirements.

    3. How do I redeem the eCoupon?
    The redemption process is dependent on the reward merchant. You can refer to the process stated in the eCoupon.

    PAYMENT 

    1. What are the payment mode availables?
    The available payment modes are eNETS, DBS PayLah!, Mastercard, Masterpass by Mastercard, Credit Cards (DBS/POSB) and Debit Cards (DBS/POSB).

    eNETS (direct debit) is an online payment facility which allows Internet Banking users to make payment using their bank accounts. It is available to DBS Bank/POSB, OCBC Bank, UOB, Citibank and Standard Chartered Internet Banking users. Users are required to authenticate themselves using Internet Banking User ID, PIN and one-time password (OTP) from either security token or SMS.

    DBS PayLah! is a personal mobile wallet which allows users to perform funds transfer via a mobile number. It is available to both DBS/POSB and non-DBS/POSB customers. Users are required to have the DBS PayLah! app installed on their smartphone and a wallet account being registered before making payment on AXS e-Station. For more information on PayLah!, please refer to here.

    Mastercard is a payment card which allows you to make payment online on credit. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS m-Station. You are not able to pay credit card and loan bills with Mastercard credit card.

    Masterpass by Mastercard is a free digital wallet service that simplifies your payment experience, allowing you pay with the card stored in this wallet conveniently and securely, anywhere using any connected device. Your payment card information is stored in one central, secure location and access only during checkout. Users are required to register for a wallet account before making payment on AXS m-Station. Only Singapore-issued Mastercard credit and debit card stored in Masterpass wallet can be used to make payment on AXS m-Station. You are not able to pay credit card and loan bills with credit card option in Masterpass. For more information on Masterpass by Mastercard, please refer to Masterpass website.

    Credit Card is a payment card which allows you to make payment on credit. It is available for DBS/POSB Mastercard Credit Card holders. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued credit cards can be used to make payment on AXS m-Station.

    Debit Card is a payment card which allows you to make payment online with the funds directly deducted from your designated bank account. It is available for DBS/POSB Mastercard Debit Card holders. Users are required to authenticate themselves with debit card number, expiry date, CVV number and OTP. Only Singapore-issued debit cards can be used to make payment on AXS m-Station.

    2. How do I pay using eNETS as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select eNETS as your payment mode.
    b) You will be re-directed to eNETS payment gateway page.
    c) Select your bank (DBS Bank/POSB, OCBC Bank, UOB, Citibank or Standard Chartered).
    d) You will be directed to the login page of your selected bank. Enter your internet banking User ID, PIN and OTP, when prompted.
    e) You will be directed to AXS m-Station transaction successful page if your payment is successful.

    3. How do I pay using DBS PayLah! as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select DBS PayLah! as your payment mode.
    b) Your DBS PayLah! app will be launched automatically and proceed to login.
    c) Upon login, simply verify your payment details and tap on "Pay Now" to confirm.
    d) Once successful, you will receive a confirmation SMS for your records and you will be redirected back to AXS m-Station app to view your completed transaction.

    4. How do I pay using DBS PayLah! Express Checkout as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select DBS PayLah! Express Checkout as your payment mode.
    b) Once successful, you will receive a confirmation SMS for your records and you will be redirected back to AXS m-Station app to view your completed transaction.

    Note:
    - Only for users who have registered for DBS PayLah! Express Checkout.

    5. How do I pay using Mastercard as payment mode?
    Follow these steps to effect payment:
    a) Select "Pay by Mastercard" at the main menu.
    b) Add bills/top-ups to your payment cart.
    c) Confirm your bills/top-up details and proceed with your payment.
    d) Enter your credit card information and OTP, when prompted.
    e) You will be directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - You are not able to pay for credit card and loan bills using Mastercard credit card .
    - Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS m-Station.

    6. How do I pay using Masterpass as payment mode?
    Follow these steps to effect payment:
    a) Select "Pay by Masterpass" at the main menu.
    b) Add bills/top-ups to your payment cart.
    c) Confirm your bills/top-up details and proceed with your payment.
    d) Follow the on-screen instructions to login to your Masterpass wallet.
    e) Select your payment card and complete your payment.
    f) You will be directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - You are not able to pay credit card and loan bills using the credit option in Masterpass as payment mode.
    - Only Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS m-Station.

    7. How do I pay using Credit Cards as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select Credit Cards as your payment mode.
    b) Select your credit card issuing Bank (DBS/POSB).
    c) Enter your credit card information and OTP, when prompted.
    d) You will be re-directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - You are not able to pay for credit card and loan bills using Credit Cards
    - Only Singapore-issued credit card can be used to make payment on AXS m-Station.

    8. How do I pay using Debits Cards as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select Debit Cards as your payment mode.
    b) Select your debit card issuing Bank (DBS/POSB).
    c) Enter your debit card information and OTP, when prompted.
    d) You will be re-directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - Only Singapore-issued debit card can be used to make payment on AXS m-Station.

    9. I am using eNETS DBS to make payment and am prompted to set up my d2pay. Do I have to do the set up every time?
    No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are to designate a DBS Bank/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.

    After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.

    Here is the process for the one-time DBS d2pay setup process.

    1. After choosing "DBS Bank Ltd" as the payment bank, you will be directed to DBS d2pay login screen.

    Enter your User ID and PIN.

    Select "Submit" to proceed.

    2. Enter the 6-digit iB Secure PIN generated from your iB Secure Device or send to you through SMS.

    3. Set up your d2pay by
    - designating the account type
    - entering the account number (omit the dashes)
    - setting d2pay daily limit


    Select "Submit" to proceed with payment.

    4. Check your payment details and select "Confirm" to proceed.


     
    For more information on DBS d2pay, please refer to
    http://www.dbs.com.sg/personal/ibanking/faq/d2pay.page.

    10. Can I pay with credit cards on AXS m-Station?
    Yes, you can now use MasterCard credit card to pay all bills, others (Condo/Bldg) and top-ups except credit card and loan bills.

    11. What is the minimum and maximum amount I can pay through AXS m-Station in a single transaction?
    The minimum payment amount is determined by the service provider.  

    For eNETS, the maximum payment amount is either $9999.99 or the daily transaction limit set up by you or the default set by the Bank.

    For DBS PayLah!, the maximum payment amount is either the default transfer limit of $999 or the limit you have set (maximum limit at $999).

    For Masterpass and Mastercard, the maximum payment amount is either $9999.99 or your credit limit, whichever is lower.

    For Credit Cards, the maximum payment amount is either $9999.99 or your credit limit, whichever is lower.

    For Debit Cards, the maximum payment amount is either $9999.99 or your bank account balance, whichever is lower.

    12. Can I make partial payment for my bills and others (Condo/Bldg) (not applicable for Fines and Top-up and LTA e-Day Licence)?
    Yes, you may choose to make partial payment for your bills or others (Condo/Bldg) as long as it meets the minimum payment amount set by the respective billing organisations.

    13. Can I perform bills payment, fines payment, top-ups, Services and others (Condo/Bldg) payment together in a single transaction?
    Payment for bills, top-ups and eServices can be made in the same transaction.
    Fines and other (Condo/Bldg) payment have to be performed in separate transactions.

    14. What is the maximum number of bills, fines, top-ups, eServices or others (Condo/Bldg) I can pay or make in a single transaction?
    For fines, you can pay up to 8 fines in a single transaction.
    For bills, top-ups and eServices, you can add up to 8 payments in a single transaction.
    For others (Condo/Bldg), you can pay 1 Condo/Bldg in a single transaction.

    15. What if I have more than 8 bills/top-ups/eServices or fines to pay?
    You will have to perform a new transaction for the remaining payments.

    16. How would I know that my payment is successful?
    If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email (if email is being set-up).
    If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

    17. How soon will my payment reach the service provider?
    For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your service provider's end.
    For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.
    For LTA e-Day Licence, your purchase and enquiry will be immediate.

    18. Is the transaction I performed secure?
    AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential.

    Users are advised to close the payment application after you have completed your transaction. For more tips to enhance online security, please go to "Settings" > "Security Tips".

    19. Who should I contact should there be any discrepancies with my payments?
    Should you encounter any discrepancies, please contact AXS customer service at 6560 2727 (8am - 10pm daily).

    Please provide the following information to the customer service officer to facilitate your transaction inquiry.
  • Transaction date and time
  • Amount paid
  • Billing organisation paid to
  • Payment channel

  • SETTING UP YOUR PREFERRED MASTERCARD  

    1. What are the advantages of setting up a card?
    Making payment with a saved card is more and secure as you would not need to enter your card information during payment. This also enables you to complete your transaction faster and more conveniently.

    2. What is needed to save a card?
    The following criteria must be met for your card to be saved:
    i. The card must be a Mastercard, and
    ii. A passcode must be set up in AXS Payment app.

    3. What is the number of cards I can save?
    You can save a maximum of 3 debit or credit cards.

    4. How will my card be saved in the app?
    After entering your card information, a unique account number will be generated for this saved card. Future payments will be made using this unique account number, instead of your card information.

    5. Is it secure to have my cards saved in this app?
    Only the unique account number generated will be stored in this app and this number is encrypted using the app passcode. The unique account number is valid for use within this app.

    6. Is it safe to pay with my saved card?
    When you make a payment, the unique account number for the saved card will be used. Your card information does not pass through AXS payment system or shared with other parties. The unique account number can only be processed by the payment processor to authorize the payment.

    7. Can I delete my saved cards?
    Yes, you can. Simply select the debit or credit card and select "Delete Card" at the bottom of the screen.

    8. How do I pay using my saved card?
    At the payment mode selection screen, select your preferred saved card for payment. You will be prompted to enter a One-Time Password (OTP) sent to your credit card bank registered mobile phone number to complete payment.

    9. If my saved card has been replaced and the card information (e.g. credit card number, expiry date, security code) differs from the saved card, can I edit the information on this saved card?
    No, you will not be able to as each saved card has its own unique account number as a security feature. Please delete the current saved card and add a new saved card for the replacement card