What is AXS Station?
AXS Station is an automated self-service kiosk, which provides a wide range of services such as bill and fine payments, top-up of prepaid mobile card, and purchase and collection of movie tickets.
What are the benefits of using AXS Station?
With the large network of AXS Station placed strategically island-wide, users can enjoy accessibility and convenience. The wide range of services on the AXS Station provides a one-stop solution to users.
Do I need to pay to use the services on AXS Station?
No. The services provided are FREE for users to use.
What are the services available on AXS Station?
For the full range of services available on AXS Station, click here
What should I do if the AXS Station experience technical problems while I am using it?
To report any technical problems, kindly call our customer service hotline at 6560 2727.
How do I can find the nearest AXS Station?
To locate the nearest AXS Station, you may all our customer service hotline at 6560 2727 or click here
How do I use the AXS Station?
For the step-by-step guide on how to use the various application, you may call our customer service hotline at 6560 2727 or click here
I see different types of AXS Station. Do they offer the same services?
Yes, all our AXS Stations offer the same services. The difference is more hardware-based such as the location of the receipt outlet and card reader.
What is eAssistant?
eAssistant is a program that facilitates bill payment more efficiently. Users have to simply register their profile & bill account numbers ONCE under the eAssistant program and they can start paying their subsequent bills without having to bring those credit statements.
How will eAssistant benefit me?
eAssistant provides convenience and hassle-free payment, as users do not have carry their bill statements with them. In addition, eAssistant rewards users with a sure-win instant lucky dip and a lucky draw chance with every bill paid.
How do I sign up to be an eAssistant member?
You have to visit an AXS Station to sign up as an eAssistant member. Click herefor the step-by-step guide for signing up.
I notice that the card reader is different. Did AXS change the card reader?
Yes, AXS is in the progress of changing the card readers. The new card reader is a manual card reader, which requires user to insert and remove the card swiftly. The new card reader will minimise card stuck issue and have a better card reading accuracy.
Which are the stations that will be affected?
All AXS Stations have been retro-fitted with the new card reader.
How will I know whether the AXS Station I have been using has been changed to the new card reader?
For stations that are using the new card reader, you will notice a change in the front slot sticker, displaying the new card reader and the instructions. Please refer to the visual below.
How do I use the new card reader?
To use the new card reader, follow the instructions on the screen and when prompted, simply insert and remove the card swiftly.
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