Merchant Onboarding & Documentation Support

• Assist in collating merchant and partner onboarding documents submitted by the
  Business Development team.
• Review onboarding submissions against standard documentation checklists,
  including ACRA, bank statements, identification documents, licences, and other
  supporting documents where applicable.
• Flag missing, incomplete, unclear, or incorrectly submitted documents for follow-up.
• Maintain organised submission records, folders, and trackers to support smooth
  internal handoffs and audit readiness.
• Contribute to a more efficient onboarding experience by ensuring documentation is
  complete, easy to access, and accurately tracked.

Submission Tracking & Administrative Follow-up

•  Update onboarding trackers with submission status, missing-document status, and
  follow-up progress.
• Assist in monitoring outstanding items and following up with relevant internal
  stakeholders based on agreed templates or checklists.
• Help maintain visibility of application progress for Sales Operations and Business
  Development teams.
• Support routine status updates to ensure pending submissions are not overlooked.

Data Accuracy & Process Hygiene

• Support basic data cleaning and checking across onboarding trackers and CRMrelated
  records.
• Help identify inconsistencies in submission details, document naming, or tracker
  updates.
• Assist in maintaining data discipline by ensuring required fields and statuses are
  updated accurately.
• Escalate recurring submission issues or process gaps to the Sales Operations
  Executive.

General Sales Operations Support

• Assist with routine administrative tasks related to sales operations, merchant
  onboarding, and documentation management.
• Support preparation of simple reports, summaries, or tracker extracts where
  required.
• Assist with ad-hoc operational tasks related to onboarding workflows, merchant
  lifecycle processes, or internal coordination.