Yes. After a successful transaction, you will receive an eReceipt. Where the eReceipt is sent, and whether you can edit the email address, depends on your login method:

(Ad Hoc Users)
You will need to re-enter your email address each time. You can edit the email address on the Payment Summary page before completing your transaction.

(Passcode Users)
You can edit the email address that your eReceipt will be sent to on the Payment Summary page.

(Social Sign-In Users – Google, Apple, Email)
Your eReceipt will be sent to your registered email address.

If you need to resend the eReceipt or edit the email address:
• Go to History > Select the transaction > Click “Resend eReceipt”
• The email field will be editable there

On the Payment Summary Page, your eReceipt email is visible but not editable.

The AXS app is compatible with the following OS versions: 

If you’ve forgotten your passcode, you will need to reset it and create a new one.

To do this:
1. Go to “Account” > “Settings.”
2. Under Enable Passcode, toggle the switch off and swipe to confirm when prompted.
3. Once the passcode feature is turned off, toggle Enable Passcode on again to set up a new passcode.

*Turning off the passcode will erase all your saved payment records under “My Favourites” and “History.”

Your payment history will start fresh after resetting.

If you turn off the passcode function, all your payment information stored under “My Favourites” and “History ” will be cleared and cannot be retrieved. In addition, some features (e.g. Touch ID) will be disabled.

The AXS Rewards Programme allows you to earn AXS Coins when you make payments through AXS mobile app. These coins can be redeemed for vouchers, discounts, and other exciting rewards.

You’ll automatically earn AXS Coins whenever you pay bills on the AXS app:
• 10 Coins for every unique bill payment
• 15 Coins for every recurring bill payment (after the first setup)
• Bonus: 30 Coins when you pay 3 bills

To start earning AXS Coins, make sure you’re on the latest AXS app version 9.0 or above, and logged in via Google, Apple ID, or Facebook.

Yes. To earn and accumulate AXS Coins, you must be logged in to the AXS app using an account (via Google, Apple ID, or Facebook).

Guest users can still pay bills, but they will not earn Coins.

Coins are valid for 3 years from the month they are issued. For example, coins earned in January 2025 will expire in February 2028.

You can view your coin balance and history in the My Rewards section of the mobile app.

Go to My Rewards in the mobile app. Browse the Rewards Catalogue for available vouchers. Select a reward and redeem using your coins.

We have a multitude of rewards to redeem! Rewards include, AXS Vouchers to offset bill payments, and merchant vouchers (coming soon) to use in participating stores or online.

No. Only one voucher can be applied per transaction.

Yes. You’ll receive push notifications and email reminders before expiry.

All unused coins and vouchers will be forfeited and cannot be reinstated.

If your Coins seem to be missing, don’t worry — our team is here to help.

Simply use the Contact Us form in the app and we’ll assist with investigating what happened.

You can view the full T&Cs in the mobile app under My Rewards or click here (link-to-T&C).

Referral rewards are only awarded after your friend completes their first unique bill payment of at least $5 on the AXS app.

Please also note that each user can receive rewards for up to 10 successful referrals.

No. AXS Coins are non-transferable and can only be used within your own AXS account.

Coins are tied to the account you log in with (via your registered email and social login such as Google, Apple ID, or Facebook).

Yes. As long as you log in using the same account details (the same registered email and social login such as Google, Apple ID, or Facebook), your Coins and rewards will remain available.

No. Coins are awarded only for unique bill payments within each month.

Add a bill to your payment summary and select which AXS Voucher you would like to use to offset that bill.

To get started, simply go to the redeemed reward in the app and refer to the “How it works” section for full instructions.

Depending on the reward, you may need to:

• Apply it directly as bill credit in the app
• Present a voucher to a merchant in person
• Copy a redemption code and enter it in the merchant’s app or website

For AXS Vouchers, only one voucher can be used per transaction.
For merchant vouchers, please refer to the Terms and Conditions for the voucher.

Most rewards in the Rewards Catalogue can be redeemed with no limit.

However, campaign-specific rewards may have a redemption cap per user. Please refer to the reward details for any applicable limits.

If the redemption was successful, the reward will appear in My Vouchers. If not, your coins will remain in your wallet.

Our rewards is currently only on AXS mobile app. We might expand this programme to other channels soon, so stay tuned!

No. Singpass verification is not required.

However, you must be logged in with an AXS account via Google, Apple ID, or Facebook to access the Rewards Programme and earn Coins.

If you encounter an issue when using your voucher code, we recommend reaching out to the merchant directly first, as they may be able to assist with the redemption.

If the merchant is unable to resolve the issue, please contact the AXS team via the Contact Us form in the app — we’ll be happy to help investigate what happened.

No. Each user may only earn AXS Coins from one registered account.

Creating duplicate accounts may result in the forfeiture of Coins and rewards.

In general, yes — AXS Coins are earned on bill payments made with all supported payment methods, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain payment methods from time to time.

In general, yes — AXS Coins are earned on payments to all supported billing organisations, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain billing organisations from time to time.

No. Participation is free.

My Deals

The legacy section that stores eCoupons/ vouchers from earlier campaigns. For older campaigns, eCoupons may still be delivered here and its redemption will follow the steps stated in each eCoupon.

Rewards

A newer and consolidated hub for current rewards and promotions, primarily to view and use your rewards going forward.

Some billing organisations require NRIC information to verify your identity, especially if details are entered incorrectly or cannot be validated. This helps ensure that payments are processed securely and prevents unauthorised or incorrect transactions.

Your information is handled securely and used only for verification purposes, in accordance with applicable data protection regulations.

You will have to perform a new transaction for the remaining payments. 

If your payment is successful, you will see a Transaction Successful screen and receive an eReceipt via email (if email is set-up).

If your payment is not successful, you will see a Transaction Unsuccessful screen. Follow the on-screen instructions to retry your payment.  

If you are unsure of the payment status, go to Transaction History to check the status of your transaction.
If the transaction shows Pending, tap the Check Status button on the transaction details page. 

Payments for bills and fines will typically be reflected within 2 working days at the billing organisation’s or fines agency’s end. 

For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.  

For LTA e-Day Licence, your purchase and enquiry will be immediate.

For Condo/Bldg, Home Services, Student Services and Pay Any Bills, the fund will be transferred to the Managing Agent or MCST/service merchant within 7 – 14 working days. 

AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential. 

Users are advised to close the payment application after you have completed your transaction. 

For more tips to enhance online security, please go to “Account > About the App” > “Security Tips”. 

Should you encounter any discrepancies, please contact AXS customer service at 6560 2727.

Operating Hours:
Weekdays: 8.30am – 8.30pm
Weekend/PH: 8.30am – 6pm

Please provide the following information to the customer service officer to facilitate your transaction inquiry.

• Transaction date and time 

• Amount paid 

• Billing organisation paid to Payment channel

Recurring Payment on AXS app helps organize and automate bill payments, giving you control and convenience when and how to pay. 

Recurring Payments help you: 

• Avoid missed payments 

• Save time by automating bill payments 

• Earn AXS Rewards coins on eligible recurring payments 

• Enjoy a smoother bill payment experience

You may pay to most billing organizations available on AXS App except for fines, top-ups and eServices.

Recurring payments are easier to find and set up! If a bill is enabled for recurring, you will be able to turn it on and set up the details before making payment.  

Soon you will be able to set up your recurring without making a payment first! Stay tuned for more updates.

1. You can set up recurring payments from: 
   • The Recurring Payments page 
   • When paying a bill 
   • Your Favourites page 
   • The Finance tab 

During the first phase of the release, recurring schedules can only be set up when making a payment. 

From 24 September 2026, you’ll be able to set up a recurring schedule without making a payment at the same time.

Eligible recurring payments can be set up using: 

• Credit Cards 

• Debit Cards

Yes. For security purposes: 

• Credit and debit cards require authentication

No. Only eligible billers will display the Recurring Payment option. 

If a bill does not support recurring payments, the option will not be shown. 

Yes. When you successfully set up your first recurring payment, you’ll receive: 

• 30 bonus AXS coins (one-time reward)

The 30 bonus AXS Coins are awarded only for your first successful recurring payment setup. Subsequent recurring payment setups will not be eligible for this reward.

No. The bonus is awarded only once per user, regardless of the number of recurring payments you set up.

You can view all your recurring payments from: Favourites → Manage Recurring Payments or the Finance tab. 

Yes. You can update: 

• Payment frequency 

• Payment schedule 

• Payment method (Coming soon) 

• Bill nickname 

No. To change bill account details, you’ll need to create a new recurring setup. 

Yes. You’ll be asked to authenticate using: 

• Biometrics (Face ID, fingerprint, etc.), or 

• Your device passcode 

Yes. You can:

• Pause the recurring payment until you manually resume it, or
• Skip the next payment cycle (where available).

No automatic payments will be processed until the recurring setup is resumed. 

Yes. You can delete a recurring setup at any time. 

Once deleted: 

• Future payments stop immediately 

• You’ll receive a confirmation email 

• You will need to set up your recurring payment again 

Depending on the biller, you may choose: 

• Monthly 

• Every 3 months 

• Every 6 months 

• Every 12 months 

You can select: 

• Any date from 1 to 31 

• Any payments that happen from 29 – 31 on a month that does not have that day, will be processed on the last day of that month 

The app displays: 

• Next payment date 

• Payment frequency 

• Last payment status 

You will also receive an email and push notification 3 days before your next recurring payment as a reminder. 

It depends on the biller. 

Recurring payments may be: 

• Fixed Amount: The same amount for every cycle, set by you. 

• Auto-Retrieved Amount: Amount automatically retrieved from the biller on the day of payment 

Some billers provide the latest bill amount for each cycle. In these cases, we automatically charge the amount due at the time of payment. 
 
Current retrievable billing organizations include M1, Singtel, Starhub, Town Councils and AIA. 

If your retrieved bill is lower than the minimum payment amount, or if the amount is 0, your payment will be skipped. If there’s an amount below the minimum payment amount, please arrange your own ad-hoc payments. 

Yes. You’ll receive a reminder 3 days before your payment date. 

The reminder may include: 

• Biller name 

• Account details 

• Payment date 

• Payment amount (if available) 

• Payment method 

Yes. You’ll receive an eReceipt for your payment.  

If you do not see your eReceipt, please check your spam folder in your inbox.  

You may receive notifications when: 

• A recurring setup is created 

• A payment is due soon 

• A payment succeeds 

• A payment fails 

• A recurring setup is paused 

• A recurring setup resume 

• A recurring setup is deleted 

We’ll notify you and try again for up to 3 times 

The system may retry up to 3 times before the recurring payment is paused. 

Common reasons include: 

• Insufficient funds 

• Expired card 

• Bank decline 

• Network issues 

• Invalid payment method 

The recurring payment will be automatically paused if the payment fails.

• Insufficient funds: Ensure sufficient funds are available for the next payment. You can then resume the recurring payment.
• Expired or invalid card: As editing the payment method is currently unavailable, you’ll need to delete the existing recurring payment and set up a new one with a valid card.

Yes. You’ll receive: 

• Push notifications 

• Email notifications 

Yes. You’ll need to provide consent to use the new payment method for future recurring payments. 

For eligible auto-retrieved bills, we’ll check the outstanding balance before processing payment. 

If there’s no amount due: 

• The recurring payment will be skipped.  

• No charge will be made.  

• Your recurring payment setup will continue as normal for the next billing cycle.  

• You’ll be notified that no payment was required for that billing cycle. 

Yes. To activate recurring payments, you’ll be prompted to verify your identity via Singpass. 

Singpass helps us: 

• Verify your identity 

• Protect your account 

• Meet regulatory and compliance requirements 

What happens if I remove my Singpass consent later?

No. If a recurring payment already exists for a bill account: 

• The recurring option will be disabled 

• You’ll be directed to manage the existing setup instead 

This helps prevent duplicate payments. 

However, you will still be able to make ad hoc payments if you wish to do so.  

If you’re experiencing problems with: 

• Setting up recurring payments 

• Failed payments 

• Updating payment methods 

• Notifications 

• Profile verification 

Please contact the AXS customer service at 6560 2727 through the AXS App or official support channels.

We’re here to help make bill payments one less thing for you to worry about

Stop Payment on AXS app allows you the option to stop payment processing for completed transaction(s). A service fee of $5.00 is applicable for each Stop Payment request.

• Yes, you can delete your AXS Receive profile at any time.
• If you delete your profile after receiving a payment notification, the payment will still be credited to your PayNow-linked bank account.
• To delete your profile, go to “Account” > “AXS Receive” > Delete AXS Receive information.

No, payments cannot be stopped once processing has begun

You may request a Stop Payment and refund for eligible transactions.

Find out more about Stop Payment via the AXS app.

1. Update your NRIC for PayNow via your internet/mobile banking.
2. Once updated, contact AXS Customer Service for assistance with linking your new NRIC to AXS Receive.

Yes, if you uninstall the AXS app after receiving a payment notification, the payment will still be credited into your PayNow-linked bank account (NRIC).

Marketplace is a space where you will find value-added services and good deals, which you can discover, buy and apply, anytime you want. 
 

This is a remittance service provided by Aleta Planet, allowing AXS App users to send money securely to China through, Alipay and WeChat. Aleta Planet MES Pte Ltd is licensed and regulated in Singapore by the Monetary Authority of Singapore (MAS). 

The minimum amount is S$1.00, and the maximum amount is S$3,000.00.

Standard transfer fee ranges from S$12 to S$30. Promotional transfer fee may apply from time to time, stay informed by checking Marketplace in AXS App (Marketplace > Remittance > Aleta Planet).

PayNow is the current accepted payment mode. 

For remittance done between 7:00am to 11:00pm, the recipient should receive the fund immediately. For remittance done between 11:00pm to 7:00am, the recipient should expect the fund after 7:00am.

All mainland China bank cards with UnionPay logo are supported to receive UnionPay International remittance transfers. Please ensure the recipient has enabled individual overseas remittance services before proceeding with the transfer.

• To receive money on Alipay or WeChat, the recipient must be a Chinese citizen, registered with a Mainland China Resident ID card.
• Remittance transfer to Alipay should arrive almost immediately.
• Remittance transfer to WeChat may take up to 24 hours subjected to WeChat verification, recipient bank card or e-wallet registration.

Please go to Marketplace > Remittance > Aleta Planet > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for refund.

Wandr-E, a brand of Wandr Pte Ltd and a licensed major payments institution regulated by the Monetary Authority of Singapore (MAS), offers a simple, affordable, and accessible platform to transfer funds globally at competitive exchange rates.

You can quickly register for a Wandr-E account and confirm your identity immediately using Singpass Myinfo if all the necessary information is provided.

You can transfer funds to the following countries:

Asia: Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Sri Lanka, Thailand, Vietnam

Oceania: Australia, New Zealand

The minimum amount is S$5.00, and the maximum amount is S$25,000.00 per transaction.

Wandr-E transactions are free. However, a cost-covering fee may be applied in some cases. There are no additional or hidden fees; all fees will be disclosed upfront.

We accept PayNow and Bank Transfer, please include your settlement number as the payment reference.

There are a number of delivery service options, such as bank account transfers, cash collection, and bill payment. The availability of these services varies depending on the country of destination.

The fund transfer process will commence once Wandr-E receives the payment before the cut-off period (if applicable) and that there are no delays from any parties involved.

For bank transfer to the following countries, delivery of funds will be available within 5 minutes: Hong Kong, India, Indonesia, South Korea, Philippines, and Thailand. For other countries it will be within 1 to 2 business days.

Please go to Marketplace > Remittance > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for assistance.

For full FAQ, please visit Wandr-E website.

This service on AXS app allows you to make payment to any corporate organization for goods and services using their UEN or rental payments using UEN or NRIC/FIN. A service fee of 2.6% is applicable for each transaction, promotional service fee rate may apply from time to time. This service is provided and processed by Singapore E-Business Pte Ltd (SGeBIZ).

My Vault is a data storage feature available on AXS app which lets you store information and digital documents such as insurance policies, statements, warranties, subscriptions and more. All information stored will be saved in your local device memory, the data are not shared with AXS.