Yes. After a successful transaction, you will receive an eReceipt. Where the eReceipt is sent, and whether you can edit the email address, depends on your login method:

(Ad Hoc Users)
You will need to re-enter your email address each time. You can edit the email address on the Payment Summary page before completing your transaction.

(Passcode Users)
You can edit the email address that your eReceipt will be sent to on the Payment Summary page.

(Social Sign-In Users – Google, Apple, Email)
Your eReceipt will be sent to your registered email address.

If you need to resend the eReceipt or edit the email address:
• Go to History > Select the transaction > Click “Resend eReceipt”
• The email field will be editable there

On the Payment Summary Page, your eReceipt email is visible but not editable.

The AXS app is compatible with the following OS versions: 

If you’ve forgotten your passcode, you will need to reset it and create a new one.

To do this:
1. Go to “Account” > “Settings.”
2. Under Enable Passcode, toggle the switch off and swipe to confirm when prompted.
3. Once the passcode feature is turned off, toggle Enable Passcode on again to set up a new passcode.

*Turning off the passcode will erase all your saved payment records under “My Favourites” and “History.”

Your payment history will start fresh after resetting.

If you turn off the passcode function, all your payment information stored under “My Favourites” and “History ” will be cleared and cannot be retrieved. In addition, some features (e.g. Touch ID) will be disabled.

The AXS Rewards Programme allows you to earn AXS Coins when you make payments through AXS mobile app. These coins can be redeemed for vouchers, discounts, and other exciting rewards.

You’ll automatically earn AXS Coins whenever you pay bills on the AXS app:
• 10 Coins for every unique bill payment
• 15 Coins for every recurring bill payment (after the first setup)
• Bonus: 30 Coins when you pay 3 bills

To start earning AXS Coins, make sure you’re on the latest AXS app version 9.0 or above, and logged in via Google, Apple ID, or Facebook.

Yes. To earn and accumulate AXS Coins, you must be logged in to the AXS app using an account (via Google, Apple ID, or Facebook).

Guest users can still pay bills, but they will not earn Coins.

Coins are valid for 3 years from the month they are issued. For example, coins earned in January 2025 will expire in February 2028.

You can view your coin balance and history in the My Rewards section of the mobile app.

Go to My Rewards in the mobile app. Browse the Rewards Catalogue for available vouchers. Select a reward and redeem using your coins.

We have a multitude of rewards to redeem! Rewards include, AXS Vouchers to offset bill payments, and merchant vouchers (coming soon) to use in participating stores or online.

No. Only one voucher can be applied per transaction.

Yes. You’ll receive push notifications and email reminders before expiry.

All unused coins and vouchers will be forfeited and cannot be reinstated.

If your Coins seem to be missing, don’t worry — our team is here to help.

Simply use the Contact Us form in the app and we’ll assist with investigating what happened.

You can view the full T&Cs in the mobile app under My Rewards or click here (link-to-T&C).

Referral rewards are only awarded after your friend completes their first unique bill payment of at least $5 on the AXS app.

Please also note that each user can receive rewards for up to 10 successful referrals.

No. AXS Coins are non-transferable and can only be used within your own AXS account.

Coins are tied to the account you log in with (via your registered email and social login such as Google, Apple ID, or Facebook).

Yes. As long as you log in using the same account details (the same registered email and social login such as Google, Apple ID, or Facebook), your Coins and rewards will remain available.

No. Coins are awarded only for unique bill payments within each month.

Add a bill to your payment summary and select which AXS Voucher you would like to use to offset that bill.

To get started, simply go to the redeemed reward in the app and refer to the “How it works” section for full instructions.

Depending on the reward, you may need to:

• Apply it directly as bill credit in the app
• Present a voucher to a merchant in person
• Copy a redemption code and enter it in the merchant’s app or website

For AXS Vouchers, only one voucher can be used per transaction.
For merchant vouchers, please refer to the Terms and Conditions for the voucher.

Most rewards in the Rewards Catalogue can be redeemed with no limit.

However, campaign-specific rewards may have a redemption cap per user. Please refer to the reward details for any applicable limits.

If the redemption was successful, the reward will appear in My Vouchers. If not, your coins will remain in your wallet.

Our rewards is currently only on AXS mobile app. We might expand this programme to other channels soon, so stay tuned!

No. Singpass verification is not required.

However, you must be logged in with an AXS account via Google, Apple ID, or Facebook to access the Rewards Programme and earn Coins.

If you encounter an issue when using your voucher code, we recommend reaching out to the merchant directly first, as they may be able to assist with the redemption.

If the merchant is unable to resolve the issue, please contact the AXS team via the Contact Us form in the app — we’ll be happy to help investigate what happened.

No. Each user may only earn AXS Coins from one registered account.

Creating duplicate accounts may result in the forfeiture of Coins and rewards.

In general, yes — AXS Coins are earned on bill payments made with all supported payment methods, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain payment methods from time to time.

In general, yes — AXS Coins are earned on payments to all supported billing organisations, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain billing organisations from time to time.

No. Participation is free.

My Deals

The legacy section that stores eCoupons/ vouchers from earlier campaigns. For older campaigns, eCoupons may still be delivered here and its redemption will follow the steps stated in each eCoupon.

Rewards

A newer and consolidated hub for current rewards and promotions, primarily to view and use your rewards going forward.

Some billing organisations require NRIC information to verify your identity, especially if details are entered incorrectly or cannot be validated. This helps ensure that payments are processed securely and prevents unauthorised or incorrect transactions.

Your information is handled securely and used only for verification purposes, in accordance with applicable data protection regulations.

You will have to perform a new transaction for the remaining payments. 

If your payment is successful, you will see a Transaction Successful screen and receive an eReceipt via email (if email is set-up).

If your payment is not successful, you will see a Transaction Unsuccessful screen. Follow the on-screen instructions to retry your payment.  

If you are unsure of the payment status, go to Transaction History to check the status of your transaction.
If the transaction shows Pending, tap the Check Status button on the transaction details page. 

Payments for bills and fines will typically be reflected within 2 working days at the billing organisation’s or fines agency’s end. 

For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.  

For LTA e-Day Licence, your purchase and enquiry will be immediate.

For Condo/Bldg, Home Services, Student Services and Pay Any Bills, the fund will be transferred to the Managing Agent or MCST/service merchant within 7 – 14 working days. 

AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential. 

Users are advised to close the payment application after you have completed your transaction. 

For more tips to enhance online security, please go to “Account > About the App” > “Security Tips”. 

Should you encounter any discrepancies, please contact AXS customer service at 6560 2727.

Operating Hours:
Weekdays: 8.30am – 8.30pm
Weekend/PH: 8.30am – 6pm

Please provide the following information to the customer service officer to facilitate your transaction inquiry.

• Transaction date and time 

• Amount paid 

• Billing organisation paid to Payment channel

Recurring Payment on AXS app helps organize and automate bill payments, giving you control and convenience when and how to pay. 

This service is available on AXS App, go “Account” and look for “Recurring Payment”.

You may pay to most billing organizations available on AXS App except for fines, top-ups and eServices.

Recurring Payments currently accept Mastercard only. Additional payment options will be introduced gradually. 

1. Option 1: Using a New Mastercard 
   • Select Credit Cards or Debit Cards, then choose Other Banks (Mastercard/Visa).
   • Enter your card details and check the option “Save this card as my saved card for future payments.”
   • Proceed with bank authentication.
   • At the Recurring Payment setup screen, select the bills to set up and proceed with your registered NRIC/FIN or retrieve your details with Singpass.
2. Option 2: Using Saved Card
   • Select any card under “Saved Card” during payment.
   • Proceed with bank authentication.
   • Select the bills to set up and proceed with your NRIC/FIN or retrieve details with Singpass.
3. After successful setup, your bills will be paid automatically on the scheduled date. Manage your recurring setup anytime under AXS App >  Account > Recurring Payment.

Your NRIC/FIN is the primary identifier for your Recurring Payment setup and is used to verify and retrieve Recurring Payment details for payment processing.

After the first successful Recurring Payment setup with Singpass, you will only need to verify with your AXS App passcode or biometric login to add new bills to Recurring Payment.

Go to AXS m-Station > Account > Recurring Payment to manage your settings. You can edit the following:   

1. Bills being paid  
   • Bills cannot be changed once set up  
   • To pay a different bill, you will need to delete the existing setup and create a new one  
   • You may change the recurring payment status by pausing or resuming it  
2. Recurring payment date 
3. Payment amount (where applicable) 

Your Recurring Payment setup is linked to your NRIC/FIN. If you update it, you will no longer be able to view or manage the recurring bills linked to the previous NRIC/FIN.

Yes, you may log in with Singpass to retrieve your Recurring Payment setup.

You will receive a push notification and email in these scenarios: 

• 3 days before your recurring payment date. 

• If the transaction is successful, you will receive an eReceipt via email. 

• If the transaction fails, you will receive a push notification and email informing you of the unsuccessful transaction. 

You will receive an eReceipt by email. Transaction status will also be reflected under History. 

You may delete the wrong bill arrangement in AXS m-Station > Account > Recurring Payment and set up a new recurring payment arrangement for the correct bill. 

You may go AXS m-Station > Account > Recurring Payment to edit recurring payment date and payment amount (where applicable). 

Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills and ensure there is sufficient fund available on your payment card or payment option on the next Recurring Payment date. 

Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills.

To continue Recurring Payment for the affected bills, please delete the setup under your old payment card or payment option and set up a new Recurring Payment.

When your credit/debit card is expiring, you will receive a push notification to update your card details. Please proceed to AXS App > Account > Recurring Payment to enter your new card details and complete bank authentication.

Once a Recurring Payment has been processed, it cannot be stopped manually. 

Stop payment requests can only be made before the payment is processed and must be done via AXS customer support. Please contact: 

• AXS Hotline: +65 6560 2727
  (Weekdays: 8.30am–8.30pm | Weekends & PH: 8.30am–6.00pm) 

• Email: cs@axs.com.sg 

You may be asked to renew your Recurring Payment authorization from time to time as required by the payment option providers. You will be notified via push notification and email, please proceed to AXS App> Account > Recurring Payment to complete renewal process. 

Your Recurring Payment setup is linked to your NRIC/FIN, when you update to a different NRIC/FIN you will no longer be able to view or manage the list of recurring bills linked to the previous NRIC/FIN.

Stop Payment on AXS app allows you the option to stop payment processing for completed transaction(s). A service fee of $5.00 is applicable for each Stop Payment request.

• Yes, you can delete your AXS Receive profile at any time.
• If you delete your profile after receiving a payment notification, the payment will still be credited to your PayNow-linked bank account.
• To delete your profile, go to “Account” > “AXS Receive” > Delete AXS Receive information.

No, payments cannot be stopped once processing has begun

You may request a Stop Payment and refund for eligible transactions.

Find out more about Stop Payment via the AXS app.

1. Update your NRIC for PayNow via your internet/mobile banking.
2. Once updated, contact AXS Customer Service for assistance with linking your new NRIC to AXS Receive.

Yes, if you uninstall the AXS app after receiving a payment notification, the payment will still be credited into your PayNow-linked bank account (NRIC).

Marketplace is a space where you will find value-added services and good deals, which you can discover, buy and apply, anytime you want.

This is a remittance service provided by Aleta Planet, allowing AXS m-Station users to send money securely to China through, Alipay and WeChat. Aleta Planet MES Pte Ltd is licensed and regulated in Singapore by the Monetary Authority of Singapore (MAS). 

The minimum amount is S$1.00, and the maximum amount is S$3,000.00.

Standard transfer fee ranges from S$12 to S$30. Promotional transfer fee may apply from time to time, stay informed by checking Marketplace in AXS App (Marketplace > Remittance > Aleta Planet).

UnionPay International, Alipay and WeChat pay is the current accepted payment mode.

For remittance done between 7:00am to 11:00pm, the recipient should receive the fund immediately. For remittance done between 11:00pm to 7:00am, the recipient should expect the fund after 7:00am.

All mainland China bank cards with UnionPay logo are supported to receive UnionPay International remittance transfers. Please ensure the recipient has enabled individual overseas remittance services before proceeding with the transfer.

• To receive money on Alipay or WeChat, the recipient must be a Chinese citizen, registered with a Mainland China Resident ID card.
• Remittance transfer to Alipay should arrive almost immediately.
• Remittance transfer to WeChat may take up to 24 hours subjected to WeChat verification, recipient bank card or e-wallet registration.

Please go to Marketplace > Remittance > Aleta Planet > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for refund.

Wandr-E, a brand of Wandr Pte Ltd and a licensed major payments institution regulated by the Monetary Authority of Singapore (MAS), offers a simple, affordable, and accessible platform to transfer funds globally at competitive exchange rates.

You can quickly register for a Wandr-E account and confirm your identity immediately using Singpass Myinfo if all the necessary information is provided.

You can transfer funds to the following countries:

Asia: Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Sri Lanka, Thailand, Vietnam

Oceania: Australia, New Zealand

The minimum amount is S$5.00, and the maximum amount is S$25,000.00 per transaction.

Wandr-E transactions are free. However, a cost-covering fee may be applied in some cases. There are no additional or hidden fees; all fees will be disclosed upfront.

We accept PayNow and Bank Transfer, please include your settlement number as the payment reference.

There are a number of delivery service options, such as bank account transfers, cash collection, and bill payment. The availability of these services varies depending on the country of destination.

The fund transfer process will commence once Wandr-E receives the payment before the cut-off period (if applicable) and that there are no delays from any parties involved.

For bank transfer to the following countries, delivery of funds will be available within 5 minutes: Hong Kong, India, Indonesia, South Korea, Philippines, and Thailand. For other countries it will be within 1 to 2 business days.

Please go to Marketplace > Remittance > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for assistance.

For full FAQ, please visit Wandr-E website.

This service on AXS app allows you to make payment to any corporate organization for goods and services using their UEN or rental payments using UEN or NRIC/FIN. A service fee of 2.6% is applicable for each transaction, promotional service fee rate may apply from time to time. This service is provided and processed by Singapore E-Business Pte Ltd (SGeBIZ).

My Vault is a data storage feature available on AXS app which lets you store information and digital documents such as insurance policies, statements, warranties, subscriptions and more. All information stored will be saved in your local device memory, the data are not shared with AXS.