Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address at the payment summary page, or set up your email address at “Account” > “Settings”.

The AXS app is compatible with the following OS versions: 

You can create a passcode with a length between 6 to 12 alphanumeric characters.

If you turn off the passcode function, all your payment information stored under “My Favourites”, “History ” and information under AXS Receive will be cleared and cannot be retrieved. In addition, some features (e.g. Touch ID) will be disabled.

For Social Sign On users:
Yes, you just need to sign up for an account on m-Station and your details will be saved. When you use a different device, log in with the same details and all your payment details will be there.

The AXS Rewards Programme allows you to earn AXS Coins when you make payments through AXS mobile app. These coins can be redeemed for vouchers, discounts, and other exciting rewards.

You’ll automatically earn AXS Coins whenever you pay bills on the AXS app:
• 10 Coins for every unique bill payment
• 15 Coins for every recurring bill payment (after the first setup)
• Bonus: 30 Coins when you pay 3 bills

To start earning AXS Coins, make sure you’re on the latest AXS app version 9.0 or above, and logged in via Google, Apple ID, or Facebook.

Yes. To earn and accumulate AXS Coins, you must be logged in to the AXS app using an account (via Google, Apple ID, or Facebook).

Guest users can still pay bills, but they will not earn Coins.

Coins are valid for 3 years from the month they are issued. For example, coins earned in January 2025 will expire in February 2028.

You can view your coin balance and history in the My Rewards section of the mobile app.

Go to My Rewards in the mobile app. Browse the Rewards Catalogue for available vouchers. Select a reward and redeem using your coins.

We have a multitude of rewards to redeem! Rewards include, AXS Vouchers to offset bill payments, and merchant vouchers (coming soon) to use in participating stores or online.

No. Only one voucher can be applied per transaction.

Yes. You’ll receive push notifications and email reminders before expiry.

All unused coins and vouchers will be forfeited and cannot be reinstated.

If your Coins seem to be missing, don’t worry — our team is here to help.

Simply use the Contact Us form in the app and we’ll assist with investigating what happened.

You can view the full T&Cs in the mobile app under My Rewards or click here (link-to-T&C).

Referral rewards are only awarded after your friend completes their first unique bill payment of at least $5 on the AXS app.

Please also note that each user can receive rewards for up to 10 successful referrals.

No. AXS Coins are non-transferable and can only be used within your own AXS account.

Coins are tied to the account you log in with (via your registered email and social login such as Google, Apple ID, or Facebook).

Yes. As long as you log in using the same account details (the same registered email and social login such as Google, Apple ID, or Facebook), your Coins and rewards will remain available.

No. Coins are awarded only for unique bill payments within each month.

Add a bill to your payment summary and select which AXS Voucher you would like to use to offset that bill.

To get started, simply go to the redeemed reward in the app and refer to the “How it works” section for full instructions.

Depending on the reward, you may need to:

• Apply it directly as bill credit in the app
• Present a voucher to a merchant in person
• Copy a redemption code and enter it in the merchant’s app or website

For AXS Vouchers, only one voucher can be used per transaction.
For merchant vouchers, please refer to the Terms and Conditions for the voucher.

Most rewards in the Rewards Catalogue can be redeemed with no limit.

However, campaign-specific rewards may have a redemption cap per user. Please refer to the reward details for any applicable limits.

If the redemption was successful, the reward will appear in My Vouchers. If not, your coins will remain in your wallet.

Our rewards is currently only on AXS mobile app. We might expand this programme to other channels soon, so stay tuned!

No. Singpass verification is not required.

However, you must be logged in with an AXS account via Google, Apple ID, or Facebook to access the Rewards Programme and earn Coins.

If you encounter an issue when using your voucher code, we recommend reaching out to the merchant directly first, as they may be able to assist with the redemption.

If the merchant is unable to resolve the issue, please contact the AXS team via the Contact Us form in the app — we’ll be happy to help investigate what happened.

No. Each user may only earn AXS Coins from one registered account.

Creating duplicate accounts may result in the forfeiture of Coins and rewards.

In general, yes — AXS Coins are earned on bill payments made with all supported payment methods, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain payment methods from time to time.

In general, yes — AXS Coins are earned on payments to all supported billing organisations, unless stated otherwise.

AXS may adjust or restrict Coins eligibility for certain billing organisations from time to time.

No. Participation is free.

Note: Effective November 15, 2025, Crypto payment mode will no longer be available on AXS App.

We continue to offer a wide range of secure and convenient payment options, including credit/debit cards, NETS, e-wallets, and PayNow.

Thank you for your understanding and continued support.

Some billing organisations require NRIC information to verify your identity, especially if details are entered incorrectly or cannot be validated. This helps ensure that payments are processed securely and prevents unauthorised or incorrect transactions.

Your information is handled securely and used only for verification purposes, in accordance with applicable data protection regulations.

Recurring Payment on AXS App helps organize and automate bill payments, giving you control and convenience when and how to pay.

This service is available on AXS App, go “Account” and look for “Recurring Payment”.

You may pay to most billing organizations available on AXS App except for fines, top-ups and eServices.

Mastercard and VISA is accepted as the payment mode for Recurring Payment. More payment options will be added gradually.

1. Option 1: Using a New Mastercard or VISA Credit/Debit Card
   • Select Credit Cards or Debit Cards, then choose Other Banks (Mastercard/Visa).
   • Enter your card details and check the option “Save this card as my saved card for future payments.”
   • Proceed with bank authentication.
   • At the Recurring Payment setup screen, select the bills to set up and proceed with your registered NRIC/FIN or retrieve your details with Singpass.
2. Option 2: Using Saved Card
   • Select any card under “Saved Card” during payment.
   • Proceed with bank authentication.
   • Select the bills to set up and proceed with your NRIC/FIN or retrieve details with Singpass.
3. After successful setup, your bills will be paid automatically on the scheduled date. Manage your recurring setup anytime under AXS m-Station > Recurring Payment.

Your NRIC/FIN is the primary identifier for your Recurring Payment setup and is used to verify and retrieve Recurring Payment details for payment processing.

After the first successful Recurring Payment setup with Singpass, you will only need to verify with your AXS App passcode or biometric login to add new bills to Recurring Payment.

Go to AXS App > Recurring Payment to edit:

1. 1. Bills that are paid
   2. Recurring payment date
   3. Payment amount (where applicable)

Your Recurring Payment setup is linked to your NRIC/FIN. If you update it, you will no longer be able to view or manage the recurring bills linked to the previous NRIC/FIN.

Yes, you may log in with Singpass to retrieve your Recurring Payment setup.

3 days before the Recurring Payment date, you will receive push notification and email. Please ensure notifications is allowed for AXS App min your mobile device settings and email address is entered under My Profile.

If you wish to pause this cycle of Recurring Payment, you may proceed to AXS App > Recurring Payment and turn-off your selected bill by 3.00pm the day before recurring payment date. You have the option to disable once or disable till you turn it back on.

You will receive an eReceipt by email. Transaction status will also be reflected under History.

You may delete the wrong bill arrangement in AXS App > Recurring Payment and set up a new recurring payment arrangement for the correct bill.

You may go AXS App > Recurring Payment to edit recurring payment date and payment amount (where applicable).

Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills and ensure there is sufficient fund available on your payment card or payment option on the next Recurring Payment date.

Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills.

To continue Recurring Payment for the affected bills, please delete the setup under your old payment card or payment option and set up a new Recurring Payment.

When your credit/debit card is expiring, you will receive a push notification to update your card details. Please proceed to AXS App > Recurring Payment to enter your new card details and complete bank authentication.

Stop payment is only available before the bills are processed and updated to the respective billing organizations. Please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for assistance.

You may be asked to renew your Recurring Payment authorization from time to time as required by the payment option providers. You will be notified via push notification and email, please proceed to AXS App > Recurring Payment to complete renewal process.

Your Recurring Payment setup is linked to your NRIC/FIN, when you update to a different NRIC/FIN you will no longer be able to view or manage the list of recurring bills linked to the previous NRIC/FIN.

Stop Payment on AXS app allows you the option to stop payment processing for completed transaction(s). A service fee of $5.00 is applicable for each Stop Payment request. You will need to sign-up with AXS Receive to use Stop Payment. Find out more about AXS Receive.

• Yes, you can delete your AXS Receive profile at any time.
• If you delete your profile after receiving a payment notification, the payment will still be credited to your PayNow-linked bank account.
• To delete your profile, go to “Account” > “AXS Receive” > Delete AXS Receive information.

No, payments cannot be stopped once processing has begun

You may request a Stop Payment and refund for eligible transactions.

Find out more about Stop Payment via the AXS app.

1. Update your NRIC for PayNow via your internet/mobile banking.
2. Once updated, contact AXS Customer Service for assistance with linking your new NRIC to AXS Receive.

Yes, if you uninstall the AXS app after receiving a payment notification, the payment will still be credited into your PayNow-linked bank account (NRIC).

Marketplace is a space where you will find value-added services and good deals, which you can discover, buy and apply, anytime you want.

This is a remittance service provided by Aleta Planet, allowing AXS App users to send money securely to China through UnionPay International, Alipay and WeChat pay. Aleta Planet MES Pte Ltd is licensed and regulated in Singapore by the Monetary Authority of Singapore (MAS).

The minimum amount is S$1.00, and the maximum amount is S$3,000.00.

Standard transfer fee ranges from S$12 to S$30. Promotional transfer fee may apply from time to time, stay informed by checking Marketplace in AXS App (Marketplace > Remittance > Aleta Planet).

UnionPay International, Alipay and WeChat pay is the current accepted payment mode.

For remittance done between 7:00am to 11:00pm, the recipient should receive the fund immediately. For remittance done between 11:00pm to 7:00am, the recipient should expect the fund after 7:00am.

All mainland China bank cards with UnionPay logo are supported to receive UnionPay International remittance transfers. Please ensure the recipient has enabled individual overseas remittance services before proceeding with the transfer.

• To receive money on Alipay or WeChat, the recipient must be a Chinese citizen, registered with a Mainland China Resident ID card.
• Remittance transfer to Alipay should arrive almost immediately.
• Remittance transfer to WeChat may take up to 24 hours subjectd to WeChat verification, recipient bank card or e-wallet registration.

Please go to Marketplace > Remittance > Aleta Planet > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for refund.

Wandr-E, a brand of Wandr Pte Ltd and a licensed major payments institution regulated by the Monetary Authority of Singapore (MAS), offers a simple, affordable, and accessible platform to transfer funds globally at competitive exchange rates.

You can quickly register for a Wandr-E account and confirm your identity immediately using Singpass Myinfo if all the necessary information is provided.

You can transfer funds to the following countries:

Asia: Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Sri Lanka, Thailand, Vietnam

Oceania: Australia, New Zealand

The minimum amount is S$5.00, and the maximum amount is S$25,000.00 per transaction.

Wandr-E transactions are free. However, a cost-covering fee may be applied in some cases. There are no additional or hidden fees; all fees will be disclosed upfront.

We accept PayNow and Bank Transfer, please include your settlement number as the payment reference.

There are a number of delivery service options, such as bank account transfers, cash collection, and bill payment. The availability of these services varies depending on the country of destination.

The fund transfer process will commence once Wandr-E receives the payment before the cut-off period (if applicable) and that there are no delays from any parties involved.

For bank transfer to the following countries, delivery of funds will be available within 5 minutes: Hong Kong, India, Indonesia, South Korea, Philippines, and Thailand. For other countries it will be within 1 to 2 business days.

Please go to Marketplace > Remittance > Remittance History to confirm transfer status.

• If status is pending, please wait for 15 minutes and check status again.
• If status is unsuccessful and money has been deducted from your bank account, please contact AXS Hotline at +65 6560 2727 (operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) or email at cs@axs.com.sg for assistance.

For full FAQ, please visit Wandr-E website.

This service on AXS app allows you to make payment to any corporate organization for goods and services using their UEN or rental payments using UEN or NRIC/FIN. A service fee of 2.6% is applicable for each transaction, promotional service fee rate may apply from time to time. This service is provided and processed by Singapore E-Business Pte Ltd (SGeBIZ).

My Vault is a data storage feature available on AXS app which lets you store information and digital documents such as insurance policies, statements, warranties, subscriptions and more. All information stored will be saved in your local device memory, the data are not shared with AXS.