Seamless Payments,
Anytime, Anywhere
From bills to motoring and beyond - a secure, convenient way to pay
1 out of 3
working adults uses AXS
70+ bills
processed every minute on AXS channels
5.3M
app downloads and counting
Trending questions for the week
After the recent app update, why are my past transaction records and “My Favourites” missing?
This usually occurs when the app is accessed using a different login method or email address. Your transaction records and My Favourites are linked to the original sign-in method used to create your account (e.g. Google, Apple ID, or email login).
Please ensure that you are logged in using the same sign-in method and email address that you previously used. Once you have logged in correctly, your transaction records and saved favourites should be displayed.
If you are still unable to retrieve them, please contact our Customer Experience Hotline at 6560 2727 for further assistance.
I used a voucher to offset my bill, but my transaction was unsuccessful. Why is my voucher not available?
You may proceed to check the pending transaction under the History section. Once the transaction is updated as unsuccessful, the voucher will be automatically reinstated back to the account.
Why does the app keep prompting that I have pending transactions, and how can I clear it?
If your payment appears as ‘Pending’, please follow these steps to check its status:
1. Launch the AXS Payment app and enter your passcode (if required).
2. Go to ‘History’ and select ‘Check Status’ on the pending transaction.
3. The app will indicate whether the transaction was successful or unsuccessful.
4. If the transaction is unsuccessful, and no funds were deducted from your debiting bank, you may proceed to make a new payment.
Why am I unable to make payment for HDB Season Parking via “My Favorites”, and an error message A03002 is shown?
Please note that there is currently an issue affecting payments made via “My Favorites” for HDB Season Parking. Our team is working on rectification. In the meantime, kindly proceed with payment via Bills → Season Parking. If you require further assistance, please contact our hotline at 6560 2727 |
Can I change the BBQ pit booking after confirmation?
Changes to the BBQ pit location is not permitted in accordance with NParks Terms and Conditions.
However, a one-time change of booking date is allowed, provided the request is made at least 48 hours before the original booking date, subject to availability.
I was logged out of the AXS App, and after logging in again, my saved records and AXS Coins are missing. How can I get them back?
The AXS App has been upgraded with a Single Sign-On (SSO) login feature. You can now log in using your Apple ID, Google account, or email address.
Your transaction history, favourites, saved cards and AXS Coins are linked to the login method originally used to access the app. To retrieve your records, please ensure that you log in using the same Apple ID, Google account, or email address previously used.
If your records, favourites, or AXS Coins are still not visible after logging in with the correct login method, please reach out to our Customer Experience team. To help us investigate the issue promptly, kindly provide the following information:
- Mobile ID (found under Account > About the App)
- AXS App version (found under Account > About the App)
- The login method currently being used (Apple ID, Google account, or email address)
My payment didn’t go through, but the amount was taken from my account. What should I do?
Please provide the following information to assist us in investigating your unsuccessful payment attempt:
- Transaction date
- Transaction amount
- Issuing bank name
Kindly contact AXS Customer Service hotline at 6560 2727 (Operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm) to facilitate your transaction inquiry.
I paid the same bill today but did not receive any AXS Coins. Why?
Coins are awarded for one unique bill per month during the promotion. Since this bill has already been paid and rewarded for the current month, repeated payments for the same bill will not receive additional Coins.
Why didn’t I receive Coins for my transaction on 20 January 2026?
Coins are only awarded for eligible transactions made during the promotion period, which starts from 28 January 2026. As the transaction on 20 January 2026 was completed before the promotion began, it is not eligible for Coin rewards.
I made a payment via PayNow QR, but the transaction showed as unsuccessful while the amount was deducted from my bank account. What should I do?
If your PayNow QR payment was unsuccessful but the amount has been deducted from your bank account, the funds are typically held temporarily by your bank and are not transferred to the billing organisation.
In most cases, the deducted amount will be automatically reversed to your bank account by the next working day.
If the amount has not been reversed after the next working day, please contact our Customer Experience team and provide the following details for further investigation:
- Date and time of payment attempt
- Payment amount
- Screenshot of the bank deduction (if available)
