Help & Support

Frequently asked questions

We do not charge a fee for most services. However, there is a $0.50 service fee charged for each transaction for payments to Condo/Bldg (MCST).
For the full range of services available on AXS Station, click here.
To report any technical problems, kindly call AXS Customer Service hotline at 6560 2727. (Operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm).
To locate the nearest AXS Station, you may click here or call AXS Customer Service hotline at 6560 2727 (Operating hours: Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm).

We accept the following payment modes on AXS Station:
- Credit Cards
- Debit Cards
- PayNow QR
- ATM Card: The maximum payment amount is either the default limit set by your card-issuing bank or the daily transaction limit set by you, up to $20,000.
- Visa (Debit & Credit) and credit world: The maximum payment amount is your available card limit, up to $3,000.
- Other Debit / Credit Cards: The maximum payment amount is your available card limit, up to $20,000.
- PayNow QR: The maximum payment amount is your bank account balance, up to a limit of $20,000.
Some billing organisations require NRIC information to verify your identity, especially if details are entered incorrectly or cannot be validated. This helps ensure that payments are processed securely and prevents unauthorised or incorrect transactions.

Your information is handled securely and used only for verification purposes, in accordance with applicable data protection regulations.
Your payment will be reflected at the organisation within 2 working days. If it is not updated after this period, please contact AXS Customer Service at +65 6560 2727 for assistance.