AXS Drive - General

Frequently asked questions

The AXS Drive app offers frictionless parking payment experience, allowing users to exit participating car parks with ease without worrying about insufficient funds or In-Vehicle Unit (IU) issues. AXS Drive supports Electronic Vehicle (EV) charging with our partners, allowing users to locate and manage charging sessions easily through the app. Users can now also pay for ERP charges when passing through ERP gantries, removing the hassle of managing physical cards.

You only need to register your vehicle and payment card details on the AXS Drive app. After that, your parking and EV charging fees will automatically be charged to your saved card when you exit participating car parks or complete a charging session, so you never have to worry about insufficient funds or IU issues. Simply park, charge, and go!

In addition, AXS Drive now also supports ERP Payments, allowing you to pay ERP charges directly through the app whenever you pass an ERP gantry.
We are working hard to enable our service for foreign registered vehicles soon.

Yes, you can add the vehicle and IU number in AXS Drive app. At the end of the rental period, please delete the vehicle details from the app.
You can delete your old vehicle details and add your new vehicle and IU number in the AXS Drive app at any time. If you do not delete your old vehicle details, parking fees for the old vehicle will continue to be charged to your payment card.

If you are only changing your IU, please go to Settings and update the IU number for the registered vehicle.
1. Go to “Settings”.
2. Tap on “Vehicle” to see all your existing vehicles.
3. Swipe the vehicle information to the left, and a red bin icon will appear on the screen.
4. Tap on the red bin icon to remove the vehicle from the app.
1. Go to “Settings”.
2. Tap on “Vehicle” to see all your existing vehicles.
3. Tap the vehicle you wish to update, the vehicle details will be shown on the screen.
4. Tap on the IU No. to edit it.
5. 5. Ensure that the details entered are correct before saving.

Please add your new card as the default payment mode and remove your expired card from the app.
We have enabled more payment options for these services while we work on integrating your saved card for all payments in AXS Drive app.
- AXS supports Mastercard and VISA for seamless parking and EV Charging payments.
- Most local bank-issued Mastercard and VISA debit and credit cards are currently accepted
1. Go to “Settings”.
2. Tap on “Payment Card”.
3. Tap on the card information, and a new screen will appear displaying the payment card details along with a red “Delete Card” button.
4. Tap on the red “Delete Card” button to remove the card from the app
Some types of cards, such as non-bank issued debit cards, prepaid cards, and single-use virtual cards, are not supported.
AXS is actively working to enable support for these cards in the future.
A nominal charge is made to authenticate the validity of your card.
The pre-authorization amount will be released after a holding period determined by your card issuing bank.
If your card is cancelled or lost, please add a new card as the default payment method and remove your old card from the app.
In your credit or debit card statement, any charges under AXS Drive will be labelled as “AXS Drive: [Car Park Name]” or “AXS Drive: [EV Charging]”.