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FAQs - AXS e-Station


GENERAL

1. What is AXS e-Station?
AXS e-Station is an online payment portal that aggregates existing AXS service providers to facilitate one-stop payments for bills, fines, others, eServices and prepaid card top-up for online users. 

2. How do I access AXS e-Station?
You can click here or go to AXS website main page and click on "AXS e-Station" to access.

3. What are the benefits of using AXS e-Station?
The availability of AXS e-Station in providing online payments creates greater convenience for users to make payments any time any day.

4. Do I need to pay to use the services on AXS e-Station?
No, there is no service fees to pay on AXS e-Station.

For Condo/Bldg (MCST), payment is currently free. This fee waiver period will end by 31 March 2021, and a service fee of $0.50 will be charged from 1 April 2021 onwards for all Condo/Bldg (MCST) payments.

5. What are the payment services available on AXS e-Station?
The following services can be paid through AXS e-Station.

a. Pay Bills
  • General
  • Credits Cards
  • Loans
  • Insurance
  • Season Parking
  • Town Councils
  • Healthcare
  • Storage
  • Memberships
  • Electricity

b. Pay Fines (HDB, JTC Corporation, LTA, NEA, NParks/AVS, Singapore Customs, Singapore Food Agency, State Courts, Traffic Police, URA)

c. Pay Others
  • Condo/Bldg (MCST)
  • Home Services
  • Student Services

d. Top-up (M1, Singtel, StarHub)

e. eServices
  • Education
  • Government
  • Ticketing


For the full listing of services, please click here.

6. Can I perform bill payment, fine payment, top-up, eServices and others payment together in the same transaction?
Fines payment, Top-up and Others services have to be performed in separate transactions.

7. Will I receive receipt after my completed transaction?
Yes, you can choose to receive an e-receipt of your successful transaction by entering your email address on the payment summary page or transaction successful page.

Alternatively, you can print a physical copy of your successful transaction using the printer-friendly function (located at the top right) at the transaction successful page.

8. Are the services on AXS e-Station available 24 hours daily?
Yes, the services are available any day any time, except during scheduled maintenance.

9. Which browsers are compatible with AXS e-Station?
The browsers that are compatible with AXS e-Station are as follows:-
  • Microsoft Internet Explorer: version 11 and above
  • Edge: version 40 and above
  • Google Chrome: version 18 and above
  • Mozilla Firefox: version 12 and above
  • Apple Safari: version 5.1 and above
  • Opera: version 12.1 and above

PAYMENT 

1. What are the available payment modes?
The available payment modes are eNETS, DBS PayLah!, Credit Cards (DBS/POSB, Citibank, OCBC, UOB, Other Bank Mastercard, Masterpass and Diners Club), Debit Cards (DBS/POSB, Citibank, OCBC, UOB, Other Bank Mastercard and Masterpass) and Credit Card Instalment Plan (DBS/POSB).

eNETS (direct debit) is an online payment facility which allows Internet Banking users to make payment using their bank accounts. It is available to DBS Bank/POSB, OCBC Bank, UOB, Citibank and Standard Chartered Internet Banking users. Users are required to authenticate themselves using Internet Banking User ID, PIN and one-time password (OTP) from either security token or SMS.

DBS PayLah! is a personal mobile wallet which allows users to perform funds transfer via a mobile number. It is available to both DBS/POSB and non-DBS/POSB customers. Users are required to have the DBS PayLah! app installed on their smartphone and a wallet account being registered before making payment on AXS e-Station. For more information on PayLah!, please refer to here.

Mastercard is a payment card which allows you to make payment online on direct debit or credit. Users are required to authenticate themselves with debit/credit card number, expiry date, CVV number and OTP. Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS e-Station. You are not able to pay credit card and loan bills with Mastercard credit card.

Masterpass by Mastercard is a free digital wallet service that allows you pay with the card stored in this wallet, anywhere using any connected device. Your payment information is stored in one central, secure location. Users are required to register for a wallet account before making payment on AXS e-Station. Only Singapore-issued Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS e-Station. You are not able to pay credit card and loan bills with credit card option in Masterpass. For more information on Masterpass by Mastercard, please refer to Masterpass website.

Credit Card is a payment card which allows you to make payment on credit. It is available for DBS/POSB Visa/Mastercard, Citibank Visa/Mastercard, OCBC Visa/Mastercard, UOB Visa/Mastercard, Other Bank Mastercard and Diners Club Credit Card holders. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued credit cards can be used to make payment on AXS e-Station.

Debit Card is a payment card which allows you to make payment online with the funds directly deducted from your designated bank account. It is available for DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa and UOB Visa/Mastercard and Other Bank Mastercard Debit Card holders. Users are required to authenticate themselves with debit card number, expiry date, CVV number and OTP. Only Singapore-issued debit cards can be used to make payment on AXS e-Station.

Credit Card Instalment Plan is a payment mode that allows you to spilt large bill payment amounts to monthly instalments at a small processing fee. Instalment payment periods vary with your credit card issuing bank and typically ranges from 3 to 24 months. It is currently available for DBS/POSB cards.

2. How do I pay using eNETS as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select eNETS as your payment mode.
b) You will be directed to eNETS payment gateway page.
c) Select your bank (DBS Bank/POSB, OCBC, UOB, Citibank or Standard Chartered).
d) You will be directed to the login page of your selected bank. Enter your internet banking User ID, PIN and OTP, when prompted.
e) You will be directed to AXS e-Station transaction successful page if your payment is successful.

3. How do I pay using DBS PayLah! as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select DBS PayLah! as your payment mode.
b) Enter your mobile number.
c) You will receive a notification on your mobile phone. Click on the link in the notification to open your DBS PayLah! app.
d) Login to your PayLah! account.
e) Verify your payment details and tap on "Pay Now" to confirm
f) Once successful, you will receive a confirmation SMS for your records and you can view your completed transaction on AXS e-Station.

4. How do I pay using Mastercard as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select Credit Cards or Debit Cards.
b) Select Other Bank Mastercard.
c) Enter your credit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using Mastercard credit card
- Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS e-Station.

5. How do I pay using Masterpass as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select Credit Cards or Debit Cards.
b) Select Masterpass.
c) Follow the on-screen instructions to login to your Masterpass wallet.
d) Select your payment card and complete your payment.
e) You will be directed to AXS m-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using the credit option in Masterpass.
- Only Singapore-issued Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS e-Station.

6. How do I pay using Credit Cards as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select Credit Cards as your payment mode.
b) Select your credit card issuing Bank (DBS/POSB, Citibank, OCBC, UOB, Other Bank Mastercard, Diners Club).
c) Enter your credit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using Credit Cards.
- Only Singapore-issued credit card can be used to make payment on AXS e-Station.

7. How do I pay using Debit Cards as payment mode?
After confirming the bills/fines/top-up details, follow these steps to effect payment.
a) At the Payment Summary screen, select Debit Cards as your payment mode.
b) Select your debit card issuing Bank (DBS/POSB, Citibank, OCBC, UOB, Other Bank Mastercard).
c) Enter your debit card information and OTP, when prompted.
d) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- Only Singapore-issued debit card can be used to make payment on AXS e-Station.

8. How do I pay using Credit Card Instalment Plan as payment mode?
After confirming the account details, follow these steps to effect payment:
a) Select Credit Card Instalment Plan as your payment mode.
b) Select your credit card issuing Bank (DBS/POSB).
c) Login to Bank’s website and authorise using 2FA.
d) Enter your credit card details and your preferred instalment payment period. Submit your application.
e) You will be directed to AXS e-Station transaction successful page if your payment is successful.

Note:
- You are not able to pay credit card and loan bills using Credit Card Instalment Plan.
- Only Singapore-issued credit cards can be used to make payment on AXS e-Station.
- A small processing fee will be charged by the credit card issuing Bank and the fee amount may vary according to instalment payment period selected.

9. While making payment using eNETS, I encounter a screen to request for me to temporarily disable my pop-up blocker. How do I disable the pop-up blocker?
Follow the steps below base on the browser that you are using.

Internet Explorer Step 1: Select Tools from menu bar.
Step 2: Select Internet Options followed by Privacy.
Step 3: Under Pop-up Blocker, un-tick Turn on Pop-up Blocker.
Step 4: Select Apply and close the dialog box.
Edge Step 1: Click … (ellipsis icon) in the upper right corner of the browser.
Step 2: Select Settings
Step 3: Under Advance Settings, click View Advanced Settings.
Step 4: Under Block Pop-ups, click the switch to Off.
Safari Step 1: Select Preferences from menu bar.
Step 2: Click Security tab.
Step 3: Ensure Block Pop-Up Windows is not checked.
Chrome Step 1: Select Chrome menu on the browser toolbar (Chrome menu is at the right side of the URL address bar).
Step 2: Select Settings followed by Show advanced settings.
Step 3: Under Privacy, click Content settings.
Step 4: Under Pop-ups, select Allow all sites to show pop-ups.
Step 5: Select OK to exit dialog box.
Mozilla Firefox Step 1: Select Options from menu bar followed by Content.
Step 2: Un-tick the Block pop-up windows check box.
Step 3: Select OK to exit dialog box.
Opera Step 1: Select Tools followed by Preferences (PC users)/ Select Opera followed by Preferences (MAC users).
Step 2: Select Windows and click black down arrow opposite Pop-ups.
Step 3: Select Open all pop-ups.
Step 4: Select Apply and click OK to exit dialog box.


10. Can I still proceed with my payment if I do not disable my pop-up blocker?
It is advisable that you temporarily disable the pop-up blocker so that the relevant transaction pages can be displayed properly and your transaction request can be completed successfully.

11. I am using eNETS DBS to make payment and am prompted to set up my d2pay. Do I have to do the set up every time?
No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are to designate a DBS/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.

After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.

Here is the process for the one-time DBS d2pay setup process.

1. After choosing "DBS Bank Ltd" as the payment bank, you will be directed to DBS d2pay login screen.
Login with your User ID and PIN.

2. Follow the on-screen Transaction Signing instructions with your digibank Secure Device to authenticate.


3. Set up your d2pay by
- designating the account type
- entering the account number (omit the dashes)
setting d2pay daily limit


4. Check your payment details and proceed with payment.
 
For more information on DBS d2pay, please refer to
http://www.dbs.com.sg/personal/ibanking/faq/d2pay.page.

12. Can I pay with credit cards on AXS e-Station?
Yes, you can now use Mastercard, DBS/POSB Visa/Mastercard, Citibank Visa/Mastercard, OCBC Visa/Mastercard, UOB Visa/Mastercard credit cards and Diners Club credit cards to pay all bills, top-ups and others except credit card and loan bills.

13. What is the minimum and maximum amount I can pay through AXS e-Station in a single transaction?
The minimum payment amount is determined by the billing organisation/fines agency/telco.

For eNETS, the maximum payment amount is either the default set by your card issuing Bank or the daily transaction limit set up by you, up to a limit of $9999.99.

For DBS PayLah!, the maximum payment amount is your PayLah! daily transfer limit, up to a limit of $2,000 for DBS/POSB digibank users. For non-DBS/POSB digibank and other Bank users, the limit is $999.

For Masterpass and Mastercard, the maximum payment amount is your credit limit, up to a limit of $9999.99.

For Credit Cards, the maximum payment amount is your credit limit, up to a limit of $9999.99.

For Debit Cards, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.



14. What is the maximum number of bills, fines, top-up or Others I can pay in a single transaction?
For bills payment, you can add up to 20 billing organisations in a single transaction.
For fines payment, you can pay up to 20 fines from an agency in a single transaction.
For prepaid card top-up, you can only perform 1 top-up in a single transaction.
For others, you can pay 1 MCST in a single transaction.

15. What if I have more than 20 bills or fines to pay?
You may conduct another transaction for the remaining bills or fines.

16. How would I know that my payment is successful?
If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email.

If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

17. How soon will my payment reach the billing organisation/fines agency/telco?
For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your billing organisation’s/fines agency’s end.

For top-up, the top-up amount will be added almost immediately to your prepaid card.

For others (Condo/Bldg,Home Services, Student Services), the fund will be transferred to the Managing Agent or MCST/service merchant within 7 to 14 working days.

18. Is the transaction I performed secure?
AXS adopts/implements the latest security programs and looks to consistently upgrade our system to ensure your transactions are secure and confidential.

In addition, please remember to clear your browser cache after each transaction. For more tips to enhance online security, please click here.

19. Who should I contact should there be any discrepancies with my transactions?
Should you encounter any discrepancies, please contact AXS customer service at 6560 2727 (8.30am – 6pm daily).

Please provide the following information to the customer service officer to facilitate your transaction inquiry.

- Transaction date and time
- Amount paid
- Billing organisation paid to
- Payment channel